on 31-12-2021 10:47. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Options. Options. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Virgin will not remove them. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. I expect it is a male F plug on the cable, they don’t make female F plugs. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I have gone through several videos and found that there should be wall socket inside your home. These are designed to push over the screw thread on the socket. Or if the other end of the white cable is in a more useful. When ordered it didn't say anything about needing a VM wall socket. I have checked outside and there is a brown box shared with the neighbour. on 07-09-2022 19:28. Account - Cable. Packages. It also protects the network from 240 volts being fed to it by faulty TVs in your home. AnthonyRaw1986. on 17-12-2022 10:39. I was trying to book an engineer but I didn’t get anywhere. Options. How do I book one? - 5404317. Re: No wall socket. Socket should be on the underside. I’m a new Virgin customer, and the previous occupants used a different provider. Account - Cable. Telewest Cable Wall Sockets. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Browse Virgin Media Virgin Media Community. Hi @bingoman000. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. The phone number doesn't connect you. Re: No virgin media wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Here are some check points to make sure your phones are in good working order. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Thank you. It should be free of charge. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. on 23-12-2022 10:31. cable from wall. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. The wall socket is - 5109379. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. both appear. those who understand binary and those. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Vonage 2nd line. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. on 17-10-2022 15:06. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I end up calling and the person on the phone said its been - 5401028. Account - Mobile. Account - Cable. When I proceeded to set up my Hub 3 I quickly realised that. on 21-02-2023 19:59. 132Mb average speed. Estonia and the Netherlands have already switched. 3K; 6. Really basic information. and the isolator cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Browse Virgin Media Virgin Media Community. 3 weeks ago. We have tried plugging it into the only box we found it would fit but no luck. S. We only have the Open reach Master socket 5C. There is another virgin media wall box but it only has what looks like an old DSL/phone line. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi, I am experiencing the same issue with my install kit. Common examples include washing. Account - Mobile. Tudor. How To A Smartphone Without Letting My Pas Know Quora. I've recently moved in into a new flat. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Stay safe online. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. The phone number doesn't connect you. Wall socket sophiekerrs. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. There is an access panel in the ceiling for pipes and cables. please - 5241140 We would like to show you a description here but the site won’t allow us. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Eric714. You can get a small female to female connector at B&Q/Amazon to join two cables together. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Panting like a fiend. You can test they’re secure by checking they don. My Virgin Wall socket not same as installation guide that one. But I have no Virgin Media Wall socket in my house. The large Eurobell wall box is where you would connect. Aug 8, 2019. Please help. The pre-install team number is 0800 052 1734. Select the correct HDMI input for your box. Options. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Browse. Virgin Media; My Virgin Media; Shop; Help;. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Switched. Quickstart is the quickest and easiest way to setup our services. Broadband and phone deals. Options. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. This is a little untidy for my likeing. See full list on itblogpros. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. 1 ACCEPTED SOLUTION. That would indicate the base station and the handsets are in communication with each other. Push fit the VM-supplied lead onto the socket. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Re: No Virgin Media wall socket internally. nor can I find a external brown box. Virgin Media Wall Socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hi. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I'm very sorry you don't have the wall socket. #2. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. 2. However, I do not have any of the specified wall sockets available. 5K. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. 4 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. This setup works with any of our TV boxes powered by TiVo. The cable could be hidden within, or behind, furniture. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The yellow labelled parts have HDMI cable been supplied in the box. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I would love to help you get your service installed. The wall socket I have within my home does not appear to be working. Re: My Flat doesn’t have wall socket. I would get virgin to do it. signed up and was given the option of self installation. Options. I only have a BT master socket, and then a TV aerial socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Security matters. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Broadband Deals. Virgin Media Wall Socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Networking and WiFi. . I’ve received my QuickStart package to find I do not have a compatible wall socket. Push fit the VM-supplied lead onto the socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have received my quick start-up kit. Thank you for your post and welcome to the community. I have taken a look on our side and I can see you have an engineer. in Networking and WiFi Sunday; No Virgin Media Wall socket . Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. I have taken a look on our side and can see you have spoken with the team regarding this. I'm a Very Insightful Person, I'm here to share knowledge. Don’t plug the power cable into a plug socket yet. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Call the Pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. We can certainly get an engineer visit booked for you to come and install things. Would I be able. I'm very sorry to hear about the non-wall socket. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. No Virgin Media Wall Socket on 13-04-2022 14:08. VM BB TV Landline. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The OUT terminal from the Technetix isolator has a terminator cap on it. Once you have the adapter, you can use it to plug your phone into your hub. Account - Cable. Hello, i registered VM broadband and scheduled to delivery on 1st September. We do not have virgin so are we able to cut the wires - 5195119. . If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Call the Pre-installation and delivery team on 0800 052 1734. My Virgin Media App. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Jack14102. Plug the cables into the Hub. The cable fits in the socket shown in the image attached. It is surface clipped usually. #2. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Tudor. Don’t have a virgin media wall socket; Options. on 23-10-2022 13:36. Absolutely not. My Virgin Media App. But what I can't figure out based on the research so. Phone. on 28-10-2022 17:29. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Learn more. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. Explain what needs to be done and book an engineer visit. Account - Mobile. Standard Member. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. In response to Llfamily. Vonage 2nd line. 14-08-2023 16:02 - edited 14-08-2023 16:05. Trouble shooter. if not a technician will install one. Live TV uses co-ax cables. The top “capped” one is marked FM & has been disused since cable went digital. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. It should work ok. We appreciate you reaching out to us on here. We've taken the front of the box off and inside there is an isolator but nothing else. Virgin offers self-install to properties that have recently had a service. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. on 23-10-2022 13:36. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Your "loss of signal" point is a good one. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Manage Your Account. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Manage Your Account. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. on 12-01-2023 21:04. Follow these simple installation steps for your Virgin Media home phone set up. . Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. I was never asked if I had a wall box. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Get the Hub ready by connecting the wires. 24-03-2021 05:06 PM. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Or wait here a day or two for a VM Mod to pick this up. on 08-02-2023 13:33. There must have been a previous installation or you would not have been offered a self install. If you take a look at the back of your Smart Hub, you. Plug the cables into the Hub. 2 weeks ago - last edited 2 weeks ago. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. When I proceeded to set up my Hub 3 I quickly realised that. Bits and bytes. Also there will be an external, often brown, omnibox. Two virgin media wall. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. The wall box may be branded with the logos of an old cable TV company (not VM). Tudor. The cables won’t attach to the wall socket which looks mangled. B&Q are running low on these however. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Sorry to hear you have been having issues with your self-installation. on 04-02-2023 11:17. on 22-03-2023 10:44. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. . First picture is telephone socket which is now not used. But I have actually managed to get through to the technical team over chat. Will an engineer h. If you really need to take them off, just use a screwdriver to unscrew the screws. It probably goes into another room in the house. Account - Cable. Trace any cables coming out of it and check the ends of them. 3 minutes ago. Virgin Media; My Virgin Media. Is there likey to be any problem with this, such as degraded of weaker quality or speed. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. There should be a wall mounted box somewhere inside that has an F socket on it. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Options. The cable going in will be a double. Choose the best spot for your wifi hub. Joining in. Go to virginmedia. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). . Stay safe online. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. how can we go about changing our self install to. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. Tried looking but can't see a way to book an engineer for this?. on 25-09-2022 15:41. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. The other is marked TV, & this is used for TV & Broadband. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. If no luck, call. Installing and configuring your kitThank you. I'm very sorry to hear about the non wall socket. You need a small spanner to remove this. Hey Juanr, thank you for. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Hello, I'm trying to set up my Virgin Media broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Options. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Tudor. We're here to help. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Jan 14, 2022. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Check service status. . 7. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Router Plugin Port. QuickStart, set up and connections. 0 Kudos. There is not a simple wall socket, but instead things seem a bit more complicated. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. The box and cables may have been removed by the previous occupiers. You need something called a barrel to connect the two. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have received my quick start-up kit. Whichever is the most suitable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I wanted. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. New Install Assistance. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. on 27-01-2023 17:22. I don’t it is fibre cable. I am going to send you a private message. charleykate10. kkd1. . The internal box should be oblong, square one are for phone.